Privacy Policy

1. Information We Collect

ModernGebeya AI collects information necessary to provide customized AI chat widget services for businesses. This includes:

• Account & Business Data: Business names, email addresses, website URLs, and uploaded training documents (e.g., PDFs, FAQs).
• End-User Chat logs: Questions, support tickets, and contact details shared by website visitors through your deployed chat widget.
• Integration Tokens: Webhook credentials and chat identifiers required to forward live human-handoff requests via Telegram.

2. How Information Is Used

We process collected data to:

• Train custom vector embeddings tailored specifically to your business's domain.
• Route visitor inquiries directly to your registered Telegram notification channel when human escalation is triggered.
• Monitor monthly conversation caps and platform usage metrics.

3. Data Sharing & Third-Party Providers

We do not sell user or client data. Data processed through our platform is securely handled through trusted third-party infrastructure providers:

• Supabase: Encrypted PostgreSQL database and vector store hosting.
• AI Inference APIs: Anonymized context payloads sent to secure LLM engines (e.g., Groq, OpenAI, Google GenAI) solely to generate real-time answers.
• Telegram API: Real-time message delivery for human support tickets.

4. Security & Retention

We enforce strict Row Level Security (RLS) across tenant datasets to ensure total separation between business accounts. Chat histories are retained to enable memory context for AI queries and support dashboard review.

5. Contact Us

For questions regarding this policy or data deletion requests, contact our support team at support@moderngebeya.com.